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Abstract
With the development of network society not paragraph development, North mall online orders more and more customers come to the consultation, the customer is too many to count, and pre-sales consulting work to carry and customer service problems is more obvious, the development of the North mall pre-sales customer service management system also will need, the system can provide information consulting and customer service and processing through the system, customers can purchase the inquiry related information and consulting service personnel, but also customer service processing message submission and order, the administrator can publish mall related consulting information, provide 24 hours online customer service and customer message, can also handle customer to customer service work.
This thesis focuses on the system structure design, the North mall pre-sales customer service management system PHP implementation method and operation process, and introduces the main function and the database design and the function of each module of the system. The system uses B/S structure design, dynamic form page by PHP technology. Background database using MySQL database. The system designs and realizes customer can consult shopping information, query information, submit the message information, submit customer service process, the administrator can message processing, customer service information and consulting information management operations.
Keywords: MYSQL; management system; PHP;
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